This Refund and Return Policy applies to all purchases made on www.thesensorydate.com, a website owned and operated by the registered entity KKRIVA AROMATIQUE. By placing an order, you agree to the terms outlined below.
We treat returns the way we’d want a brand to treat us.
How our returns work
We want every Sensory Date to feel like a good one. If something’s off, we’ll do our best to fix it. Our products contain active extracts and ingredients, and damage due to neglect, improper usage, or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient, and you are advised to do patch tests before first use.
Try it first, risk-free
Fragrance is meant to be worn, not kept in a box.
- We know buying fragrance online is tricky. That’s why every full-size bottle comes with a complimentary 5ml sample vial of the same scent. Spray the sample, wear it, and see how it feels on your skin. If it’s not a match for your sensory date, you can return the unopened, sealed full-size bottle and other accessories within 5 days of delivery for a refund (minus our original shipping costs, as they are non-refundable by delivery partners). After 5 days, all sales are considered final. For the best sensory expereince we advise you to try our Discovery Set first.
- You should request a return or replacement within 5 days of the delivery of your order. After 5 days, all sales are considered final.
- Please contact us at hello@thesensorydate.com or WhatsApp at +91-9540663343 with your order ID and a short note on the issue, and we will guide you through the next steps.
Please note: Because fragrance is a personal item, if the seal on the full-size bottle is broken, sprayed, or the box is opened, we cannot accept a return or offer a refund.
Damaged or missing items? We’ll replace them
If something is wrong with what arrives, we make it right.
In case of a package being tampered/damaged/defective, kindly refuse to accept the package from the delivery partner on the spot. Please contact us at hello@thesensorydate.com or WhatsApp at +91-9540663343 with your order ID within 24 hours for a free replacement.
If after receiving the package the product arrives damaged, please share a clear, uncut unboxing video with us within 48 hours of delivery. As we rely on these videos to verify claims with our logistics team, we cannot process replacements or refunds without one. Once verified, we’ll dispatch a free replacement bottle to you immediately!
We are not responsible for any physical damage that occurs after unboxing of the package. All our products undergo strict internal quality checks before shipping.
Refunds for damages are only issued in the rare event that the item is permanently out of stock.
Proof of purchase
To process any return or refund, we’ll need simple proof that the order came from us, such as:
- Order number
- A screenshot of your order confirmation email or UPI payment receipt
- Once your returned product reaches us and is checked, we’ll process your refund within 7 days.
- Refunds are made to the original method of payment used at checkout.
- We’ll email or WhatsApp you when the refund has been initiated.
- If it was a gift, see the gift section below.
Late or missing refunds
If it looks like your refund is taking too long:
- Check your bank or card statement again.
- Contact your card issuer – it may take a few days for the refund to show as “posted.”
- Contact your bank – internal processing times can delay the visible credit.
If you’ve done all this and still don’t see the refund, please contact us with your order ID, and we’ll follow up from our side until it’s resolved
Gifts
If the item was marked as a gift at purchase and shipped directly to you, we’ll issue a gift credit for the value of your return. Once we receive the returned item, a gift voucher / gift code will be sent to you
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves and then gave it to you later, we’ll send any refund back to the original purchaser, and they’ll see it on their statement.
Return shipping & pickups
We try to keep the return process as easy as possible.
For unopened returns (Change of mind): You will be responsible for safely shipping the sealed product back to us via a reliable courier. Once we receive and inspect the sealed bottle, we will process your refund (deducting the original forward shipping cost). We’ll share the return address and simple packing instructions when you contact us.
For damaged/incorrect items: We take full responsibility for our mistakes. If we need the damaged item sent back, we will reimburse you for the reasonable standard courier charges to ship it to us.
Cancellation
Cancellation of orders can be processed before their dispatch from the warehouses only. A refund for paid orders shall be credited to the original payment account within 7 working days of cancellation acceptance.
Shipping
Your order will be shipped within 2 days of order confirmation. All our products undergo strict internal quality checks before shipping.
A signature will be required upon delivery. If you are unavailable at the time, please arrange for someone else, such as a family member, colleague, or neighbour, to receive the order on your behalf. We are not liable for goods signed for by an alternative recipient.
Discovery Set Credits
If you purchased our Discovery Set, the amount you paid is fully redeemable against your first full-size bottle. We will provide you with a unique discount code to apply at checkout. Please note: Because they are consumable testers, Discovery Sets themselves are non-returnable and non-refundable.
If you’re ever unsure whether your situation fits this policy, write to us at hello@thesensorydate.com or WhatsApp at +91-9540663343. We’re human, we wear our own perfumes, and we’ll always try to respond the way we’d want a brand to treat us.